Gas & Plumbing Gurus – Terms & Conditions
Booking Terms
IMPORTANT – PLEASE READ CAREFULLY BEFORE BOOKING These Terms & Conditions apply to all works carried out by Gas & Plumbing Gurus, England. Engineers attending may be Gas Safe registered where applicable. By requesting an engineer attendance and confirming the agreement, you agree to the terms below.
Full Terms & Conditions
1. System Information
Before an engineer attends, all relevant information is required regarding the fault or issue. Photographs are strongly encouraged where possible to assist diagnosis. You confirm that all information provided is accurate to the best of your knowledge. Failure to disclose relevant details may result in delays, additional charges, or the inability to complete works, for which Gas & Plumbing Gurus accepts no liability.
2. Quotes & Pricing
All quotes provided are a guideline only and based on the information available at the time. If the system, boiler, or appliance is found to be poorly maintained, contaminated with sludge, non-compliant, or if additional faults are identified that affect operation or safety, additional charges will apply. Any additional costs will be clearly explained on site and must be approved before work continues. If approval is declined, work may cease; however, labour time already incurred remains payable.
3. Labour Charges
Once the engineer arrives on site, you are paying for the engineer’s time and expertise. In the event that the job cannot be completed for any reason (including but not limited to system condition, undisclosed faults, lack of parts, access issues, or customer decision), labour time remains chargeable in full.
4. Payment Terms
Payment must be made before the engineer leaves the site, unless expressly agreed otherwise with Gas & Plumbing Gurus in writing. Failure to make payment within this timeframe may result in additional charges and recovery action. Acceptance of these payment terms is required in writing prior to attendance.
5. Parking
You are responsible for providing suitable parking or covering any parking costs incurred. The engineer will make reasonable efforts to find legal parking and will take all reasonable precautions to avoid receiving a parking ticket. However, if a parking ticket or penalty charge notice is issued within a 0.5 mile radius of the property while attending your job, you agree to be fully liable for the cost.
6. Cancellations
A cancellation fee applies if the appointment is cancelled less than 6 hours prior to the scheduled time. Missed appointments or refusal of access may also be charged.
7. Materials & Parts
All materials and parts supplied remain the property of Gas & Plumbing Gurus until paid for in full. Where you supply your own parts or materials, we accept no responsibility for their suitability, quality, or performance, and any related issues remain chargeable.
8. Completion & Delays
Any timeframes provided are estimates only and not guaranteed. We are not liable for delays caused by access restrictions, system condition, parts availability, supplier delays, or factors outside of our reasonable control.
9. Damage & Liability
Reasonable care will be taken while working at your property. Gas & Plumbing Gurus is not liable for damage resulting from pre-existing defects, concealed pipework, system deterioration, or issues beyond our control. Where permitted by law, our liability is limited to the value of the services provided.
10. Authority
You confirm that you are the property owner or have full authority to instruct works at the property.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Acceptance Required
No engineer will attend until this confirmation is received.
Gas & Plumbing Gurus England Gas Safe Registered Engineers
General Terms
These terms describe the basic rules for using this website and requesting information from Gas & Plumbing Gurus LTD. By using the website, you agree to use it lawfully and in a way that does not interfere with its normal operation.
Website Use
This website is provided for general business information, service descriptions, customer inquiries, and related communication. You agree not to attempt unauthorized access, submit malicious code, scrape the site in a disruptive way, or use the website for fraudulent or unlawful activity.
Service Information
Service descriptions, availability, response timing, and other website content are provided for general informational purposes. They do not create a binding service agreement, guaranteed appointment, warranty, or final quote unless confirmed directly by Gas & Plumbing Gurus LTD.
Quotes and Scheduling
Requests submitted through the website are subject to review, service-area coverage, scheduling availability, project conditions, and direct confirmation. Any estimate or quote may depend on an inspection, additional details, site access, material availability, and other practical factors.
Customer Responsibilities
When requesting service, you are responsible for providing accurate contact information, project details, property access information, and any relevant safety or site conditions. Gas & Plumbing Gurus LTD may decline or reschedule work if information is incomplete, unsafe conditions exist, or the requested work is outside its service scope.
Third-Party Links and Tools
This website may link to third-party websites, maps, review platforms, payment tools, scheduling tools, or embedded services. Gas & Plumbing Gurus LTD is not responsible for the content, policies, availability, or practices of third-party services.
Intellectual Property
Website text, images, graphics, branding, layout, and other content are owned by Gas & Plumbing Gurus LTD or used with permission. You may not copy, republish, sell, or reuse website content without permission, except as allowed by law.
Limitation of Liability
Gas & Plumbing Gurus LTD is not liable for losses arising from reliance on general website information, temporary downtime, technical errors, third-party services, or unauthorized use of the website. Nothing in these terms limits liability where such limits are not allowed by law.
Updates
We may update these terms as the business or website changes. Continued use of the site means you accept the current version.
Contact
Questions about these terms can be directed to Gas & Plumbing Gurus LTD at +07421495104 | Brixton Hill, London.